Intelligent Process Automation (IPA) refers to the use of advanced technologies, such as artificial intelligence (AI) and machine learning (ML), in combination with robotic process automation (RPA) to automate and optimize business processes.
IPA goes beyond traditional RPA, which focuses on automating repetitive and rule-based tasks. It leverages AI and ML to enable systems to understand and interpret unstructured data, make decisions, and learn from experience. This allows organizations to automate more complex and cognitive tasks that previously required human intervention.